Travel eSIM — troubleshooting

Open Settings → Cellular (or Mobile Data). Turn the travel eSIM line on. Set it as the line used for Mobile Data. Enable Data Roaming for that line while you are abroad if your plan requires it. Wait a few minutes after install, then restart the device. If your installation email lists an APN, enter it exactly as given.

Open Settings → Connections or Network & Internet → SIMs / SIM manager. Enable the eSIM line and choose it for mobile data (or as the preferred data SIM). Turn on data roaming for that SIM when you are outside the home region. Disable VPN for a quick test, turn flight mode off, and restart the phone.

Stay on Wi‑Fi, wait 15–30 minutes, then reboot once. Do not delete the profile unless your installation guide says so. Confirm the device is not locked to another carrier. If it never leaves Activating, contact support with your order reference and a screenshot.

This usually means the device is carrier‑restricted or the plan is not valid for this model or region. Check SIM / network lock with your seller. Update iOS. If the message persists, contact support — you may need a replacement profile or a different compatible plan.

Often a temporary profile or network glitch. Toggle airplane mode, restart the phone, and try the install steps again from your email or QR. Resetting all network settings is a last resort because it clears saved Wi‑Fi passwords. Contact support if it repeats.

Usually wrong or missing APN, or the subscription is not attached correctly on the network. If an APN was provided with your plan, enter it under the eSIM’s cellular data settings. Turn data roaming on for that line, disable VPN, and pick the correct line for data. If it continues, send support your country, device model, and error text.

iMessage can use your Apple ID. For the phone number shown to others, check Settings → Messages → Send & Receive and choose the addresses you want. The primary voice line may still be your physical SIM if it stays active.

Increase brightness, clean the camera lens, zoom the QR on another screen, or print it larger. Use manual entry if your flow offers it. Install only once — duplicate installs may be rejected and codes can expire after first use.

Travel eSIM from another provider generally will not work until the handset is unlocked. Ask your operator or seller for an unlock. Until then use Wi‑Fi or your home carrier’s roaming.

The profile may already be consumed, expired, or revoked. Do not reuse the same QR. Contact support for a fresh installation link or profile and include proof of purchase.

On iOS check Settings → Cellular for every listed plan. On Android open SIM manager. Fully restart the device. If the line is still missing, contact support before installing again so entitlements are not used up.

Check spam and promotions folders and confirm the email on the order. Allow several minutes after payment. If nothing arrives, contact support with the order ID.

Some plans roam through specific partners. Try turning automatic network selection off and choose a suggested operator if the menu offers one. Confirm your device supports the destination bands. If the plan should cover that country but never registers, contact support.

Speed depends on local load, bands, and coverage. Change location, disable VPN, or try locking to 4G/LTE instead of 5G if the option exists. Check you have not exceeded the data allowance. Persistent poor speed may need manual operator selection or help from support.